Withdrawal and Returns
Last updated: May 2026This page summarizes withdrawal, return, and refund handling for Figrio Studio shop orders.
1. Withdrawal period
Where EU consumer withdrawal rights apply, consumers may normally withdraw from an online purchase within 14 days after receiving the product.
2. Return condition
Returned products should be sent back safely, unused, and with reasonable care taken to avoid damage during return shipping.
3. Exceptions
Custom-made, personalized, or sealed hygiene-sensitive products may be excluded from withdrawal where the law allows it. Product-specific exceptions should be shown clearly before checkout.
4. Refunds
Refunds are handled through the original payment method after the returned product has been received and checked, unless a different legal deadline or process applies.