Withdrawal and Returns

Standard shop products

• For standard, non-personalized products sold through the regular shop catalog, consumers may exercise the statutory withdrawal right within 14 days after receiving the product.
• The customer does not have to give a reason for withdrawal. The primary channel is the online withdrawal form at figrio.com/shop/withdrawal/; a clear withdrawal statement may also be sent by email to support@figrio.com before the deadline.
• The product must be returned without undue delay after withdrawal and must be packaged safely for transport.

Custom and personalized products

• Products with a customer-specific logo, engraving, personalization, custom text, custom design, or other individually requested modification are treated as custom products.
• For these products, the customer cannot exercise the statutory withdrawal right where the product was made according to the customer instruction or clearly personalized and the legal exception applies.
• This does not remove statutory warranty rights if the custom product is defective or does not match the agreed custom specification.

Return shipping and condition

• The customer pays the direct cost of returning the product unless Figrio Studio expressly agrees otherwise or the law requires otherwise.
• Return address: Kiss Szabolcs Ev., Kaposvár, Répás fő u. 10., Hungary. Postal code and any separate return-workshop details should be completed before publication.
• The customer is responsible for safe packaging. Figrio Studio may refuse or reduce a refund where loss in value results from use beyond what is necessary to inspect the product nature, properties, and functioning.
• Personalized, worn, damaged, altered, incomplete, or hygiene-sensitive items may require individual assessment before any refund or replacement decision.

Refunds

• If withdrawal is valid, the shop refunds the product price and the original standard delivery cost required by law, using the original payment method unless another method is agreed.
• The shop may withhold the refund until the product is returned or the customer provides reliable proof of dispatch.
• Extra delivery options, failed delivery costs, customs fees, import charges, return postage, and costs caused by incorrect customer data are not refunded unless required by law or expressly agreed.

United States and non-EU returns

• Orders shipped outside the European Union may be subject to import duties, customs fees, taxes, brokerage charges, and customs processing delays.
• These fees are not included in the shop price or shipping fee unless the checkout expressly states otherwise.
• To be completed before publication: destination-specific customs explanation, typical customs/document requirements, carrier handling rules, refused-import handling, and whether any import-fee estimate is shown during checkout.

Model withdrawal wording