Complaints Handling

Customer service rules for shop orders.

How customer complaints, warranty notices, and disputes are handled for Figrio Studio shop orders.

Primary contact

support@figrio.com

Response target

30 days for written complaints

Language

English support

Last updated: May 19, 2026

These shop-specific legal texts are working drafts. Completion of placeholders and final legal review remain separate pre-publication tasks.

Complaints and customer service requests can be sent to support@figrio.com.
Please include the order code, the email address used for checkout, a clear description of the issue, and photos or video where the issue concerns the product or packaging.
Postal complaints can be sent to: Kiss Szabolcs Ev., Kaposvár, Répás fő u. 10., Hungary. Postal code and any separate returns office details should be confirmed before publication.

The shop handles complaints in good faith and aims to resolve order, payment, delivery, product, return, and warranty issues as quickly as reasonably possible.
Written complaints are answered in writing within 30 days after receipt. If the complaint is rejected, the answer includes the reason for rejection.
The shop may ask for further information, photos, packaging evidence, courier documents, or return inspection before deciding on the complaint.
If a product is returned for inspection, the customer must package it safely and must not send worn, damaged, altered, or incomplete items unless the condition itself is the subject of the complaint.

If the customer qualifies as a consumer and the complaint cannot be resolved directly, the customer may turn to the competent consumer protection authority or conciliation board under applicable law.
The seller cooperates with conciliation board proceedings in the cases and manner required by applicable consumer protection law.
The seller is based in Kaposvar, so the Somogy County conciliation body may be relevant, but consumers may also use the body competent under the applicable consumer protection rules.

A complaint does not remove the customer responsibility to provide accurate delivery, billing, customs, and contact details.
A complaint does not create a right to keep both the product and the refunded amount unless the seller expressly agrees or the law requires it.
A complaint does not extend statutory rights beyond the mandatory consumer rights provided by law.