Complaints Handling
Last updated: May 2026This page explains how customer complaints, warranty notices, and product issue reports are handled.
1. How to submit a complaint
Send your complaint to [email protected]. Include your order number, a short description of the issue, and photos where helpful.
2. Response and handling
Figrio Studio reviews complaints and responds through the email address connected to the order or the address used in the complaint.
3. Possible resolutions
- repair or replacement where appropriate
- partial or full refund where legally required or agreed
- additional information if the issue depends on product care or use